Founder here. Currently, you have to go through us to make changes to the reservation or respond to airline itinerary changes, but we have an emergency line 24/7 (think PagerDuty), and we believe we can do a much better job of dealing with the airlines than individuals (and optionally over chat instead of phone calls!). There's actually a lot of things you can do to manage reservations for customers on the backend that are not utilized in sites like Expedia that travel agents do (eg on this DOS-like terminal for the "GDS", you can manage reservations in the same backend that the airlines use).
> There might be some value in doing EU261 claims and their equivalents on behalf of businesses. My guess is that nobody pushes the claim when the employer is paying the bill.
This is a great idea. I actually haven't thought about doing this. I actually had a super delayed flight back in the day
Just to clarify: There are already services for consumers that will take care of EU261 claims on your behalf so you don't have to force the airline in court (and possibly you would just contract for them), but, like I said, for a corporate-paid ticket, I don't think anybody bothers.
> There might be some value in doing EU261 claims and their equivalents on behalf of businesses. My guess is that nobody pushes the claim when the employer is paying the bill.
This is a great idea. I actually haven't thought about doing this. I actually had a super delayed flight back in the day