I'm often very surprised by the amount of bad reviews users provide just because of minor issues or unrealistic user expectations. Developers have no chance to explain those, often unnecessary, reviews.
Of course you have the usual reviewers that couldn't be bothered to rate anything unless they have a problem with the app, but additionally there's such an amount of ignorance that one feels like reading youtube comments.
Right now the official twitter app is being downrated into oblivion here in germany (1,5 stars) due to the introduction of that trend bar. From one of the best twitter clients to One and a half star. Really? You don't have to like that bar and most people certainly don't but does it affect your twitter experience in such a bad way that those one star ratings are justified. I doubt it.
That said, app reviews seem to be used as kind of punishment by users instead of providing helpful feedback.
Therefor i can see that asking users who frequently use your app to rate it makes a lot of sense from a developers perspective. Additionally those developers should have the option to provide highlighted answers to reviews or weigh in on unjustified user statements.
Right now the official twitter app is being downrated into oblivion here in germany (1,5 stars) due to the introduction of that trend bar. From one of the best twitter clients to One and a half star. Really? You don't have to like that bar and most people certainly don't but does it affect your twitter experience in such a bad way that those one star ratings are justified. I doubt it.
That said, app reviews seem to be used as kind of punishment by users instead of providing helpful feedback.
Therefor i can see that asking users who frequently use your app to rate it makes a lot of sense from a developers perspective. Additionally those developers should have the option to provide highlighted answers to reviews or weigh in on unjustified user statements.