> But what if some of these jobs were given to the employees?
This seems like another thing Trader Joe's does—I've been to their stores in a few places I've lived, and while they always have a similar aesthetic, a lot of the specific decorations seemed to be unique per store with nice local details. Of course, this could still be done in a totally top-down way—hiring local consultants or something—but I wouldn't be surprised if a lot of that was done by the store employees.
> And that makes sense when the goal is to make money.
Abstractly, I expect that this isn't the best way to make money. Modern management practices seem to value legibility and control even at the expense of expected income and company resilience. This probably says something fundamental about our culture, philosophy and incentives, but I'm not sure exactly what!
>The journalist made no attempt to investigate or disprove TJ's side of the story, not even to ask the employee about it.
They did! The TJ response is right there, after the termination letter, and the way I read it, they confirmed the story beyond a reasonable doubt by producing a denial that only sounds like a defense without context.
It says, "store leadership terminated this Crew Member's employment because of the disrespect he showed towards our customers. We have never, and would never, terminate a Crew Member's employment for raising safety concerns".
Their excuse is that he was not respectful enough to the customers...by demanding management exclude people (after 3 strikes) who refuse to wear masks and are abusive. And this is not a health concern, nor did they have any problem with the other health concerns. Really??
This is how every professional defends the indefensible these days. They craft a "non-denial denial" that communicates a falsehood to people who don't have the context, and doesn't technically lie or deny anything to people who do have the context. It is truly having your cake and eating it too.
Exactly. And if you're curious what this says, I'd recommend reading Spender and Locke's "Confronting Managerialism". It's a great look at the dominant ideology of MBA-style management. And for me Rother's "Toyota Kata" was a good inspiration as to how to think of management not as control layer, but where teaching and support are the most important functions.
This seems like another thing Trader Joe's does—I've been to their stores in a few places I've lived, and while they always have a similar aesthetic, a lot of the specific decorations seemed to be unique per store with nice local details. Of course, this could still be done in a totally top-down way—hiring local consultants or something—but I wouldn't be surprised if a lot of that was done by the store employees.
> And that makes sense when the goal is to make money.
Abstractly, I expect that this isn't the best way to make money. Modern management practices seem to value legibility and control even at the expense of expected income and company resilience. This probably says something fundamental about our culture, philosophy and incentives, but I'm not sure exactly what!