This is interesting to read, because it seems both client and vendor had trouble managing boundaries due in large part to a contingency-focused or future-focused decisionmaking style. Some would call it bait-and-switch on the vendor's part, but this was speculative territory for them too, and pretty obviously so based on the blog post.

The need to constantly work in favor of anticipation of future events effectively locked out their ability to execute on established agreements, creating an oscillating wait-and-see pattern.

It's rare to see this happen on both sides of a business agreement. However if these two sides came together again I'd expect to see a similar pattern, not that I'd blame anyone. To work around such an obviously favored perception would require a very difficult change in individual psychology with a lot of focus on practicable alternatives.

A very thorough writeup op, thanks for sharing it.