Hey, just curious, since you actually might know about this. My country (Norway) has extremely strict import rules. All items must have the VAT paid on them, and if they don’t, you have to pay the VAT plus an administrative fee in order to pick up the item. However, there have been plenty of times where I paid VAT to the store, but then I still get charged VAT upon pick up. According to the postal service, this is because “the company didn’t register their VOEC number electronically for the shipment” and then they tell me to get the company to refund the VAT, and I guess go fuck myself for the administration fee.
Leaving aside the utter garbage that is the Norwegian postal system, do you know what that means? Is that something that just happens as a matter of course when using Sphere? Is that a common feature among platforms that offer the service? I have no clue how unique Norway is or isn’t in this regard, but I imagine countries in general want to collect VAT for imports.
The Norwegian VOEC system[1] is modeled on the EU IOSS system[2].
As with normal import declarations, missing documentation means you cannot claim any exceptions etc. Thus if the store forgot to register the VOEC number when they shipped the item, the one filing the declaration, say the postal service, has to assume VAT hasn't been paid.
Now, if this had been a normal customs declaration, one could simply submit a corrected declaration with the correct documentation later. However, since such low-value goods aren't declared using a normal customs declaration, one cannot do this.
They also don't want spend their resources cleaning up someone else's mess, thus they leave it up to the shop that made the error to fix the problem by reimbursing you the VAT they collected.
And yes, as a customer this sucks, as the shop often will just shrug and claim they don't know or they did the right thing.
Leaving aside the utter garbage that is the Norwegian postal system, do you know what that means? Is that something that just happens as a matter of course when using Sphere? Is that a common feature among platforms that offer the service? I have no clue how unique Norway is or isn’t in this regard, but I imagine countries in general want to collect VAT for imports.