"What does this mean for infrastructure? All the things we used to do in building our operations, the infrastructure, the IT – what Jeff Bezos called the undifferentiated “muck” – all that moves from being relegated as a seemingly unimportant back-office affair to a critical part at the front of the front office.
It’s obvious this transition won’t happen seamlessly. Inertia is a powerful thing. The core problem is that the massive businesses of today have to fundamentally “re-tool” to survive in this new world. And it’s not a matter of simply re-doing the UI. They have to rethink their internal operations, which in turn really shapes how the whole company functions from the top to the bottom."
I'm actually really excited about "tech" these days in that there is a lot of thought being put into "tooling" ... whether that's IT infrastructure, customer service & feedback, or communication. We really can make better tools in all areas.
It’s obvious this transition won’t happen seamlessly. Inertia is a powerful thing. The core problem is that the massive businesses of today have to fundamentally “re-tool” to survive in this new world. And it’s not a matter of simply re-doing the UI. They have to rethink their internal operations, which in turn really shapes how the whole company functions from the top to the bottom."
I'm actually really excited about "tech" these days in that there is a lot of thought being put into "tooling" ... whether that's IT infrastructure, customer service & feedback, or communication. We really can make better tools in all areas.